Terms of Services

Payment Options

All prices are in Australian dollars (AUD).

We accept the following payment options:

• Cheque or money order made out to Conscious Choice and posted to:
  GPO BOX 2762 Sydney 2001
• Credit card: Visa, Mastercard or Bankcard
• Direct Deposit please include your name or order number as a reference
  Bank account details:
  Account name: Conscious Choice
  BSB: 012 003
  Account number:259356372

Refund Policy

What do I do if my order is incomplete, incorrect or damaged?

Conscious Choice is committed to providing excellent products and customer support. If your order is incomplete, incorrect or damaged, please contact us via email or call us.

Email: info@conscious-choice.com
Phone: 02 9990 9204

Products can be returned in resaleable condition (e.g. unopened products). Please email or call for prior approval before returning any items. No returns accepted without prior approval. Customer pays for return shipping. Credit will be given after the product is returned and inspected. Our apologies, no refunds after 7 days from date of receipt.

Postage & Handling (Shipping)

Delivery times

We aim to ship your order within 2 or 3 working days from Sydney - except where an ordered item is out of stock your order may be delayed for several days until we have all items to send at once (we will advise you of any delay).

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us on info@conscious-choice.com or tel. (02)9990 9204 so that we can avoid any disappointment. While we can not guarantee delivery by a certain date, we will do our best to assist you.

Our estimated delivery times from when an order is placed are:

• For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 7 working days.
• For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive.

Delivery service terms & conditions

Please read carefully these standard terms for reliable mail-order services.

• Most orders are sent by Australia Post. Occasionally we also use selected couriers.
• If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
• If no-one will be at home during the day, you might consider having the order shipped to a work address.
• Instructions to leave - you can also leave special instructions (in the Comments Box during Checkout) for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

Please note:

• It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on info@conscious-choice.com . Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
• We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
• We will not be held liable for any loss or damage resulting from late delivery.